POLICIES

most commonly asked about policies

Returns & Refunds


Returns are accepted on all Northwood Collection Jewelry within 30 days of receiving your product. Jewelry must be returned in original, unworn condition. Modifications made to the jewelry from the original piece void the ability to return for refund. Custom designed orders are not eligible for refund (please see exchanges). Refunds will not be provided outside of the 30 day policy. Store credit or exchange may be discussed.

 Associated Fees: Customers are responsible for safe return shipping of the product and any fees associated with the return shipping. 15% of the original product price will be deducted from the refund to cover our costs as each item is made to order. Inscription fees will not be returned

Associated Shipping Costs
Shipping is included for newly purchased products over $100. All returns, repairs, exchanges will be charged shipping. Customers must insure their own packages and send them back packaged safely and correctly. Damage or loss during the shipping and handling of returned packages is not the responsibility of Northwood. 

Packages that accrue customs charges will be refused if we cannot contact you for payment within the alloted timeframe to pick up your package.

When we ship your package back to you, you will be given multiple options that include insurance. 
Perfect Fit

Because of the natural materials used in our rings, most Northwood Rings cannot be resized without being remade as a new product. We offer multiple options to help you find your perfect size before you order, but if you need to have your ring resized, our Perfect Fit guarantee has you covered. 

This guarantee allows you to send your ring back in the first 30 days for one 15% resize* to ensure your ring will fit you perfectly. *Special Note: The 15% will be calculated on the cost of the ring only. This means if you purchase a gemstone ring the cost for resizing will be based on the cost before the gemstone.

Because most Northwoood Rings need to be remade to change the size, the ring you receive back may vary in appearance as the natural materials are replaced. 

Ring must be in unworn condition and within the 30 day window. Rings returned outside of 30 days will no longer be eligible for the 15% resize. Custom rings may not be eligible. Customers are responsible for safe return shipping of the product and any fees associated with the return shipping

Gemstones rings that are eligible will need to have the gemstones reset and there will be fees associated with the resetting of these stones based on the labor required. Gemstones may need to be removed and reset into a new ring. When applicable we will remove and reset gemstones in the course of resizing. Northwood does not accept responsibility for any damage to gemstones that may occur during extraction and resetting during a resize or repair. 

 

Exchange

Exchanges accepted on all Northwood Collection Jewelry within 60 days of receiving your product. Exchange of Eligible Custom Orders* will receive a 50% store credit on the cost of the product only (inscriptions are not refunded). Product must be returned in unworn condition and without damage or modifications. Products returned after 60 days are no longer eligible for exchange.

Two Year Limited Warranty

All Northwood custom crafted rings and jewelry are warranted to be free from manufacturing defects in material and/or workmanship for a set period of 24 months from date of purchase. This warranty applies to the original owner only and is not transferable. Proof of purchase may be required. Warranty claims are not valid if you modify or change your jewelry.

All Northwood Collection jewelry pieces and Custom Order pieces come with our standard 24 Month Manufacturer’s Warranty. The warranty provides, in the case of a manufacturing defects, repairs to the item free of charge*. Damages to a Northwood jewelry item sustained through accident, or daily wear and tear will be repaired upon approval of an estimate.

 Our 24 Month Manufacturer’s Warranty covers issues caused by a fault in production or in the natural materials used. Because wooden rings need to be worn with care and following our care guidelines, this warranty does not cover chips, dents, breakage, cracks or faster wear of the acrylic finish on the wood portion of the ring than what is considered average.


 Diamonds, Moissanites & Gemstones:

 Please note that the center diamonds, moissanites or gemstones (or stones over .05ct) of any jewelry item are not covered under any warranty. It is the purchaser’s responsibility to care for and maintain their diamonds, moissanites and gemstones carefully. Your gemstones should be checked annually for loosening of the stones in their settings. If you suspect your gemstone is becoming loose, please contact us for repair options.

 ** Warranties and Guarantees are active from the original date of receipt. 

 *Shipping, insurance and Customs charges for any return or work on Northwood Jewelry is the responsibility of the purchaser.

Resizing

In order to resize most Northwood Collection rings the piece must be remade or have natural materials (wood, crushed stone, shell, etc) removed in order to change the size. We are happy to help you with a resize for the cost of labor and materials. Most times this cost amounts to 35% of the original cost of the ring not including gemstones, inscription costs, or any other add-ons.

 The returned ring may vary in appearance as natural materials are replaced and hand finishing may alter the final look. 

 Gemstones may need to be removed and reset into a new ring. When applicable we will remove and reset gemstones in the course of resizing. Northwood does not accept responsibility for any damage to gemstones that may occur during extraction and resetting during a resize or repair. 

 Some rings may not be able to be resized. These rings will be noted on the product page or discussed during quoting or ordering of a custom design.

Lifetime Care, Repair & Refinishing

Gemstones & Personal Materials

Earth Friendly Promise

We are committed to being an earth-friendly company. Review our sources for each material below.

 Gold

 All of our gold is sourced from a US company that provides 100% SCS certified recycled gold. SCS Global Services is an international leader in third-party certification and standards development in environmental and sustainability claims according to global standards. Stuller has received SCS’s certification for 100% recycled metals, verifying that when you buy Stuller’s manufactured metals—gold, silver, platinum, and palladium products—they have 100% recycled content. 


 Wood 

 We source most of our wood from other artisans and woodworkers with pieces too small for their own use. Some of our wood is sent in by our customers that has been sourced for their personal use but have provided more than enough. Some of our wood is sourced locally from fallen trees or ethically harvested means. We make it a priority to not use wood that is listed on the IUCN Red List or that is considered vulnerable. When a wood becomes vulnerable we may use the rest of our current stock or pieces that are provided second hand, but we will not continue to purchase that wood and contribute to any further harvesting. 


 Gemstones 

 We encourage our customers to consider the beauty, sustainability and benefits of lab grown gemstones. These gemstones are the same as naturally mined gems but are grown in perfect conditions to create beautiful and affordable gems without the harm to the environment that mining can cause. When natural gemstones are used they are sourced from the same company we use for our Gold. As there is too much information to share about all gemstones, we encourage our customers to visit our providers website and read about their gemstone choices straight from the source. If you have questions about what you read, please reach out to us and we’d be happy to provide more information. 


 Other Natural Materials 

 Our other natural materials, such as mother of pearl, turquoise, and malachite are chosen carefully. We pick our sources for these materials based on their personal guarantee of following ethical practices. If you have a question about a specific material, please let us know and we will provide as much information as we can. 


 Packaging 

 Making sure your jewelry arrives safely is of great importance, and we know that opening a beautiful package is part of the excitement. We’ve worked to find recycled materials for packaging, and reduce the amount used in packaging to the minimum that is required to keep your product safe. Our ring boxes are chosen for their economy. I know it would be beautiful to receive a wooden box with your ring, but we feel that most mass produced wooden boxes are not able to be made sustainably. We do have a local woodworker we have worked with on occasion for that super special ring box made from naturally fallen trees in our area. If you are interested in this, please reach out and we will see what we can do to make it happen! 

Layaway

Shipping

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from northwoodrings.com (the “Site”). PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies: – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org. – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We may also use this information in remarking and advertising efforts. SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WordPress to power our online store. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. BEHAVIOURAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by: FACEBOOK – https://www.facebook.com/settings/?tab=ads GOOGLE – https://www.google.com/settings/ads/anonymous Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@northwoodrings.com or by mail using the details provided below: 517 King Street, Bridgewater, NS, B4V1B3, Canada

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