Product Policies

All of our policies and ‘need-to-know’ information in one place for any product order.

Please read over any relevant policies to the purchase of your product. If you have questions we are more than happy to discuss concerns you may have. Please reach out to us at or contact us through our email form, or phone during normal business hours.

Two Year Limited Warranty

All Northwood custom crafted rings and jewelry are warranted to be free from manufacturing defects in material and/or workmanship for a set period of 24 months from date of purchase. This warranty applies to the original owner only and is not transferable. Proof of purchase may be required. Warranty claims are not valid if you modify or change your jewelry.

2 Year Limited Warranty

All Northwood Collection jewelry pieces and Custom Order pieces come with our standard 24 Month Manufacturer’s Warranty. The warranty provides, in the case of a manufacturing defects, repairs to the item free of charge*. Damages to a Northwood jewelry item sustained through accident, or daily wear and tear will be repaired upon approval of an estimate.

Our 24 Month Manufacturer’s Warranty covers issues caused by a fault in production or in the natural materials used. Because wooden rings need to be worn with care and following our care guidelines, this warranty does not cover chips, dents, breakage, cracks or faster wear of the acrylic finish on the wood portion of the ring than what is considered average.

Diamonds, Moissanites & Gemstones:

Please note that the center diamonds, moissanites or gemstones (or stones over .05ct) of any jewelry item are not covered under any warranty. It is the purchaser’s responsibility to care for and maintain their diamonds, moissanites and gemstones carefully. Your gemstones should be checked annually for loosening of the stones in their settings. If you suspect your gemstone is becoming loose, please contact us for repair options.

  • ** Warranties and Guarantees are active from the original date of receipt.
  • *Shipping, insurance and Customs charges for any return or work on Northwood Jewelry is the responsibility of the purchaser.
Returns & Refunds

Returns are accepted on all Northwood Collection Jewelry within 30 days of receiving your product. Jewelry must be returned in original, unworn condition. Modifications made to the jewelry from the original piece void the ability to return for refund.

Custom designed orders are not eligible for refund (please see exchanges).

Refunds will not be provided outside of the 30 day policy. Store credit or exchange may be discussed.

Associated Fees:

  • Customers are responsible for safe return shipping of the product and any fees associated with the return shipping.
  • 15% of the original product price will be deducted from the refund to cover our costs as each item is made to order
  • Inscription fees will not be returned

Easy Returns

Please reach out to us using our service page for a personal quote on return shipping. We’ll provide you with the label, customs forms, and any other information you may need to return your jewelry hassle-free and properly protected.


Exchanges accepted on all Northwood Collection Jewelry within 60 days of receiving your product.

Exchange of Eligible Custom Orders* will receive a 50% store credit on the cost of the product only (inscriptions are not refunded).

Product must be returned in unworn condition and without damage or modifications. Products returned after 60 days are no longer eligible for exchange.

*Eligible Custom Orders include, but are not limited to, any product that still resembles a Northwood Collection item but may have custom choices in materials exchanged for shown options. Custom orders that are fully customized through working with our designer, or submitting your own design specifications may not be eligible. You will be notified at the time of your order or quote if your changes make your product ineligble for exchange.

Associated Fees:

  • Customers are responsible for safe return shipping of the product and any fees associated with the return shipping.
  • Inscription fees will not be returned – A new inscription will cost an additional $25 fee
  • Exchange must be made for product of equal value. Any difference in cost will be collected or returned as appropriate.
Perfect Fit Guarantee

Because of the natural materials used in our rings, most Northwood Rings cannot be resized without being remade as a new product. We offer multiple options to help you find your perfect size before you order, but if you need to have your ring resized, our Perfect Fit guarantee has you covered.

This guarantee allows you to send your ring back in the first 60 days for one 15% resize* to ensure your ring will fit you perfectly.

*Special Note: The 15% will be calculated on the cost of the ring only. This means if you purchase a gemstone ring the cost for resizing will be based on the cost before the gemstone, creating a significantly lower cost for you. There are still gemstone resetting fees, but you may calculate the basic cost of resizing on the cost of the ring with ‘other’ chosen as the gemstone.

Because most Northwoood Rings need to be remade to change the size, the ring you receive back may vary in appearance as the natural materials are replaced.

Gemstones rings that are eligible will need to have the gemstones reset and there will be fees associated with the resetting of these stones based on the labor required.

Gemstones may need to be removed and reset into a new ring. When applicable we will remove and reset gemstones in the course of resizing. Northwood does not accept responsibility for any damage to gemstones that may occur during extraction and resetting during a resize or repair.

  • Ring must be in unworn condition and within the 60 day window. Rings returned outside of 60 days will no longer be eligible for the 15% resize.
  • Custom rings may not be eligible. This will be discussed with you when you order.

Associated Fees:

  • A charge equal to 15% of the original ring cost (not including gemstones, inscriptions or other add-ons) will be charged for the resize.
  • Customers are responsible for safe return shipping of the product and any fees associated with the return shipping
  • Gemstone resetting will incur fees for labor and resetting fees if the ring needs to be remade in order to change the size.

In order to resize most Northwood Collection rings the piece must be remade or have natural materials (wood, crushed stone, shell, etc) removed in order to change the size. We are happy to help you with a resize for the cost of labor and materials. Most times this cost amounts to 35% of the original cost of the ring not including gemstones, inscription costs, or any other add-ons.

The returned ring may vary in appearance as natural materials are replaced and hand finishing may alter the final look.

Gemstones may need to be removed and reset into a new ring. When applicable we will remove and reset gemstones in the course of resizing. Northwood does not accept responsibility for any damage to gemstones that may occur during extraction and resetting during a resize or repair.

Some rings may not be able to be resized. These rings will be noted on the product page or discussed during quoting or ordering of a custom design.

Associated Fees:

  • Customers are responsible for safe return shipping of the product and any fees associated with the return shipping.
  • Resizing will be done for a fee equal to labor and material (approx. 35% of original cost). Quotes will be provided and approved before work begins.
Lifetime Care, Repairs & Refinishing

Lifetime Repair Guarantee

We will do everything we can to repair your Northwood jewelry for a nominal cost if your item needs repairs that fall outside of our 24 Month Manufacturer’s Warranty. Repairs will be assessed and an estimate provided and agreed upon before work begins.

If you have questions about damage to your Northwood piece, please write to us at or use our contact form to reach out to us.


From time to time your Northwood product that contains natural materials such as wood will need to be refinished to ensure the acrylic coating that protects these natural materials from water remains in good condition.

Due to the difference in wear of the style of rings, we offer these options on our wooden rings and natural material rings:

Custom All Wood Rings (avg. 12-18 mos*) : $25 labor fee per refinish

Wood Edge Rings (avg. 12-24 mos*) : First 3 Free, $25 subsequent refinishes

Gold Rings with Wood or Natural Inlays (avg. 24+ mos*) : Free Refinishing for lifetime

Minor repairs will be done free of charge when your item arrives for refinishing. If you have major repairs please contact us before sending your item to us to discuss your options.

*Averages are only average times and not a guarantee. Some people will find their rings need refinishing more often due to lifestyle or chemical makeup of their skin, while others may not need refinishing for many years. Please contact us if you have questions about your ring or lifestyle.

(see our return form for easy returns/refinishes)

Gemstones & Personal Materials


Please note that the center diamonds, moissanites or gemstones (or stones over .05ct) of any jewelry item are not covered under any warranty. It is the purchaser’s responsibility to care for and maintain their diamonds, moissanites and gemstones carefully. Your gemstones should be checked annually for loosening of the stones in their settings. If you suspect your gemstone is becoming loose, please contact us for repair options.

Personal Materials

If you choose to send personal materials to us for use in a custom design we cannot be held liable for loss, damage, or condition of the item being received. Gemstones and Precious Metals should be discussed with us previous to shipping. We recommend you have these materials photographed, appraised and shipped with appropriate insurance.

In the creation process of your product your material may need to be altered from it’s original condition. You agree to our use of your material and any changes resulting from this use.

We will return excess material to you after creation of your product if it fits within our normal shipping box and does not add additional weight/cost to our typical shipping fees. If your product is large, heavy, or requires special shipping or additional insurance we will contact you with a quote to have your material returned at your expense. If you choose not to have your material returned, or if we are unable to obtain sufficient funds from you for return within 90 days, your product will be destroyed or otherwise disposed of or used as we decide.


We offer flexible interest-free payment plans through for our customers convenience. These payment plans are a layaway option only and your product will not be shipped until the payment plan has been completed and is paid in full.

We do not start production of your product until at least 50% of the purchase price has been paid and less than eight (8) weeks remain in your payment plan.

If you choose to cancel your plan before 50% of the payment has been completed you will receive a full refund less any fees associated with the use of as a third party provider. If you choose to cancel your plan after production has begun on your purchase we may retain 10% of the deposit to cover production fees.

Customers may choose to pay off their plan early. In this case your product will be considered paid from the date of final payment and production will start and be completed within our production times at time of completed payment.


We provide shipping services for our customers through UPS, CandaPost, and USPS.

Most new orders ship with Express UPS service wherever available, and are fully insured against loss or damage, covering your package all the way to delivery into your hands.

We ship your products with appropriate customs information and all legally required information for customs and duty purposes. We cannot alter our descriptions or in any way try to skirt legally required reporting to save you these fees.

Shipping fees, VAT charges, and customs/duty fees associated with the shipping of your product are the responsibility of the customer unless expressly provided by us (such as our free shipping on new orders which does not include customs or import fees associated with shipping internationally).

We retain the right to refuse any package sent to us that has been improperly labelled or has incurred customs fees that have been directed to be paid by Northwood. Please ensure you are knowledgeable about our policies regarding shipping before returning your item to us to avoid loss or extra fees.

We have extensive knowledge of how to properly ship products containing wood, precious materials and other natural materials and we recommend you contact us before shipping across any international border for help if you have questions about regulations, best practices or proper shipment of your items.

Business Policies

Our Earth First Commitment, TOS, and Privacy Policies

We are commited to being an Earth Friendly business that deals fairly with our customers, our employees, and with the world around us. Please review our Promises and Terms of Service and reach out to us if you have any questions, comments, or concerns.

Earth Friendly Promise

We are committed to being an earth-friendly company. Review our sources for each material below.


All of our gold is sourced from a US company that provides 100% SCS certified recycled gold.

SCS Global Services is an international leader in third-party certification and standards development in environmental and sustainability claims according to global standards. Stuller has received SCS’s certification for 100% recycled metals, verifying that when you buy Stuller’s manufactured metals—gold, silver, platinum, and palladium products—they have 100% recycled content.


We source most of our wood from other artisans and woodworkers with pieces too small for their own use. Some of our wood is sent in by our customers that has been sourced for their personal use but have provided more than enough. Some of our wood is sourced locally from fallen trees or ethically harvested means.

We make it a priority to not use wood that is listed on the IUCN Red List or that is considered vulnerable. When a wood becomes vulnerable we may use the rest of our current stock or pieces that are provided second hand, but we will not continue to purchase that wood and contribute to any further harvesting.


We encourage our customers to consider the beauty, sustainability and benefits of lab grown gemstones. These gemstones are the same as naturally mined gems but are grown in perfect conditions to create beautiful and affordable gems without the harm to the environment that mining can cause.

When natural gemstones are used they are sourced from the same company we use for our Gold. As there is too much information to share about all gemstones, we encourage our customers to visit our providers website and read about their gemstone choices straight from the source.

If you have questions about what you read, please reach out to us and we’d be happy to provide more information.

Other Natural Materials

Our other natural materials, such as mother of pearl, turquoise, and malachite are chosen carefully. We pick our sources for these materials based on their personal guarantee of following ethical practices. If you have a question about a specific material, please let us know and we will provide as much information as we can.


Making sure your jewelry arrives safely is of great importance, and we know that opening a beautiful package is part of the excitement.

We’ve worked to find recycled materials for packaging, and reduce the amount used in packaging to the minimum that is required to keep your product safe.

Our ring boxes are chosen for their economy. I know it would be beautiful to receive a wooden box with your ring, but we feel that most mass produced wooden boxes are not able to be made sustainably.

We do have a local woodworker we have worked with on occasion for that super special ring box made from naturally fallen trees in our area. If you are interested in this, please reach out and we will see what we can do to make it happen!

Terms Of Service


This website is operated by Northwood Rings. Throughout the site, the terms “we”, “us” and “our” refer to Northwood Rings. Northwood Rings offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Northwood Rings, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Northwood Rings and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 517 King Street, Bridgewater, NS, B4V 1B3, Canada.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at

Privacy Policy

Northwood Rings Privacy Policy:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We may also use this information in remarking and advertising efforts.


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WordPress to power our online store. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:



Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

517 King Street, Bridgewater, NS, B4V1B3, Canada

Policies updated as of March 28, 2020